Last updated: September 1, 2026
Pâtisserie Nuage (“Pâtisserie Nuage”, “we”, “us”, or “our”) respects your privacy. This Privacy Policy explains what personal information we collect, why we collect it, how we use it, and the choices you have when you shop with us or sign up to hear from us.
Pâtisserie Nuage is a Toronto-based pastry business.
For questions about this Privacy Policy or your personal information, you can contact us at:
Pâtisserie Nuage
bonjour@patisserienuage.ca
Pâtisserie Nuage is responsible for the personal information it collects and uses in connection with its business.
Depending on how you interact with us, we may collect:
Payments are processed securely by Stripe. Pâtisserie Nuage does not receive or store your full payment card number. Stripe processes payment information in accordance with its own privacy and security practices.
If you choose to subscribe to our text messages, we collect your phone number and your marketing preferences.
Signing up for an order does not automatically subscribe you to marketing messages. You must actively opt in.
When you visit our website, certain technical information may be collected automatically by our website hosting, payment and security providers. This may include information such as your IP address, browser type, device information, and information about requests made to our website.
Our website may also use third-party services, such as Google Fonts, which may process certain technical information when their services are loaded.
We use Cloudflare Web Analytics to understand how visitors use our website, such as which pages are viewed. It does not use cookies, does not track you across other websites, and does not collect information that identifies you personally.
We collect and use personal information for purposes such as:
We do not use your personal information for purposes that are unrelated to those described above without your consent, unless permitted or required by law.
We do not sell or rent your personal information.
We may share personal information with service providers that help us operate Pâtisserie Nuage, including:
These providers receive only the information reasonably necessary to provide their services to us.
Some of our service providers may process or store information outside Canada. Where this occurs, your information may be subject to the laws of the jurisdiction where it is processed or stored.
If you subscribe to our marketing text messages, we may send you messages about upcoming weekly menus, order openings, and other Pâtisserie Nuage news.
You can unsubscribe from marketing text messages at any time by replying STOP or using the unsubscribe instructions included in the message.
Unsubscribing from marketing messages will not prevent us from contacting you about an existing order or another transaction you have with us.
We keep records of marketing consent and unsubscribe requests as necessary to manage our communications and comply with applicable law.
We keep personal information only for as long as reasonably necessary for the purposes for which it was collected, or as required by law.
Order and financial records may need to be retained for tax and accounting purposes. The Canada Revenue Agency generally requires businesses to retain supporting business records for six years from the end of the relevant tax year.
Marketing subscription information is kept while you remain subscribed, and we retain appropriate records of unsubscribe requests so that we can respect your preferences.
When personal information is no longer required, we take reasonable steps to securely delete, destroy, or anonymize it.
You may contact us to:
To make a privacy request, contact:
We will respond to access requests in accordance with applicable privacy law.
We take reasonable administrative, technical and physical measures to protect personal information against unauthorized access, loss, misuse, disclosure or alteration.
Our website uses HTTPS, and payment card information is processed by Stripe rather than stored by Pâtisserie Nuage.
No method of transmitting or storing information is completely secure, so we cannot guarantee absolute security.
We may update this Privacy Policy from time to time to reflect changes to our business, website, services or legal requirements.
When we make changes, we will update the “Last updated” date at the top of this page.